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Salary: USD 60,000 - 80,000 / annual
Quince is a manufacturer-to-consumer (M2C) retailer delivering high-quality essentials at low prices through a direct-to-consumer model. The company spans apparel, accessories, home goods, and more, operating with a culture built for builders who challenge conventional thinking and move quickly.
As Learning and Quality Specialist, you will support the continued growth and performance of the Learning & Development team, playing a critical role in ensuring training effectiveness, audit compliance, and cross-training initiatives across PM (evening) shifts. You will serve as the primary point of contact for evening training operations, partnering closely with supervisors and leadership to track progress, identify risks, and continuously improve the training ecosystem.
Key responsibilities include:
- Conducting regular audits of trainer delivery, adherence to SOPs, and use of training materials
- Providing structured coaching and feedback to trainers to improve effectiveness and engagement
- Ensuring consistency in training standards, delivery, and expectations across all PM trainers
- Leading onboarding sessions for PM shift new hires and tracking their progress, productivity ramp-up, and early retention
- Partnering with supervisors and managers to identify risks or additional support needs for new hires
- Maintaining onboarding dashboards in Google Sheets and providing weekly updates to leadership
- Tracking and managing cross-training completions and progress across departments
- Maintaining accurate reporting dashboards for leadership visibility into skill development
- Identifying training gaps and proposing solutions to strengthen multi-skill readiness
- Serving as primary point of contact for PM training operations when the Learning Manager is unavailable
- Leading trainer meetings to communicate updates, process changes, and performance expectations
- Supporting scheduling, coordination, and execution of training and learning initiatives
- Providing input on curriculum enhancements based on audits, feedback, and evolving business needs
- Supporting change management initiatives by reinforcing updated SOPs and training content
- Driving accountability across trainers and learners to ensure compliance with training standards and quality expectations
This role requires strong communication, analytical thinking, and a solutions-first mindset. You will need to balance multiple priorities, provide constructive feedback, manage conflicts professionally, and interpret training data to drive improvements.
Requirements:
- Bachelor's degree
- 2–3 years of training, facilitation, quality assurance, or learning & development experience (warehouse or operations environment preferred)
- Demonstrated leadership or supervisory experience (formal or informal)
- Strong proficiency in Google Sheets (formulas, pivot tables, reporting)
- Clear, professional verbal and written communication skills for engaging associates, trainers, and leadership
- Ability to provide constructive coaching that improves trainer and learner performance
- Skilled in addressing trainer/learner issues while maintaining professionalism
- Ability to track, interpret, and act on training data to drive improvements
- Consistently holds self and others to performance standards
- Strong organizational and time management abilities
- Proactive problem-solver with a solutions-first mindset
- Demonstrated ability to step into higher-level responsibilities during manager absences
- Interest in career progression toward Learning Manager role
Physical requirements include lifting up to 25 pounds, standing and walking throughout shifts, and bending, twisting, or kneeling as needed.
