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Veeam Software, the Data and AI Trust Company, is seeking a Customer Success Engineer to serve as the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. Based in Dubai, you will be naturally collaborative, articulate, and highly organized, with solid technical understanding of Veeam's Securiti AI solutions and deep expertise in DSPM (Data Security Posture Management), Privacy, Data Security, and AI Governance.
Key responsibilities include:
• Setup and facilitate customer account onboarding, orient stakeholders to administration portals, and introduce support channels
• Identify expansion opportunities by analyzing platform usage and customer environments; conduct success planning and strategy sessions to align business outcomes with product adoption
• Conduct technical assessments and recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings
• Perform technical health checks, assess data security and privacy posture, and deliver quarterly value and adoption reviews
• Monitor signals to detect churn risk early, define mitigation plans, and partner on renewal strategy with actionable technical insights
• Build business cases, define value realization metrics, articulate expansion opportunities, and schedule checkpoint reviews with stakeholders
You will combine soft skills with technical expertise to maximize customer success and measurable outcomes. The role emphasizes proactive identification of both churn risks and upsell opportunities, with a focus on delivering deep technical value and driving long-term customer retention and growth.
Requirements: The posting does not explicitly state years of experience, certifications, or formal education requirements in the provided excerpt. However, the role requires solid technical understanding of Veeam's Securiti AI solutions, expertise in DSPM, Privacy, Data Security, and AI Governance, strong communication and collaboration skills, and demonstrated ability to drive customer success outcomes.
