SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Kurtosys is a data and content publication platform for asset and wealth managers, founded in 2002 and ISO-27001 certified with 4 global offices. This role owns end-to-end delivery execution for support and managed services (reporting and digital), leading a team that will grow to 24/5 coverage across APAC, EMEA, and US regions.
You will be responsible for maintaining service desk SLA compliance, personally diagnosing and resolving escalated technical issues, and triaging/escalating cases while gathering client requirements. You'll build triage, escalation, and trend-analysis practices incorporating AI-assisted tooling, serve as the senior escalation point for at-risk clients and aging work, and drive managed-services optimization across process, tooling, and solution design.
Key responsibilities include partnering with product and engineering teams to identify self-service opportunities, reporting efficiency gains to leadership, and coaching and developing your team while growing into broader leadership-group involvement over time.
You'll need 7–10 years in technical support, systems/integration engineering, solutions engineering, or software engineering in SaaS/technical environments. Hands-on technical skills are essential: SQL, JSON/XML/CSV, APIs, and integrations. You must demonstrate proven end-to-end ownership of technical delivery, strong communication and detail orientation, proactive escalation mindset, and a genuine interest in growing into people leadership with coaching aptitude.
Nice-to-have qualifications include multi-region SaaS support experience (24/5), asset/wealth management background, and familiarity with AI/automation in support operations. This role suits senior technical support specialists, systems/integration engineers, solutions engineers, implementation consultants, or software engineers comfortable operating tactically now with ambition to grow into strategic leadership.
