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Pipe17 is seeking an L2 Technical Support Engineer to provide post-sales technical support to customers and partners across LATAM and the Americas. In this role, you'll own customer issues from intake through resolution, delivering hands-on troubleshooting, debugging, feature guidance, and best-practice recommendations to both end users and the broader support team.
You'll work with customers implementing ecommerce platforms (Shopify, BigCommerce, WooCommerce, Wix, Squarespace, eBay, Walmart, Wayfair, Target, Overstock) and B2B sales platforms, point-of-sale systems, ERPs (NetSuite), 3PLs, warehouse management systems, and order/inventory management tools. Your responsibilities include diagnosing technical challenges, explaining platform capabilities, and helping customers overcome integration and operational obstacles.
The ideal candidate is empathetic and customer-focused, thriving on solving ambiguous problems without immediate answers. You're comfortable with variety—interacting with diverse customers, developers, and technical scenarios daily. You're an excellent written communicator (critical for a distributed team), strong at time management and self-direction, and experienced in the ecommerce or B2B SaaS ecosystem.
You're AI-fluent: you've used AI tooling in work or personal contexts and are eager to leverage AI as a force multiplier to improve efficiency and problem-solving. Pipe17 values ownership, urgency, curiosity, and bias for action. You'll be trusted to work with minimal supervision in a high-performance, collaborative environment focused on unifying commerce after the buy button.
