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Payoneer, a global financial platform founded in 2005, is seeking a KYC Team Leader based in Bangalore to manage and develop a team of backend support associates focused on Know Your Customer (KYC) compliance and operations. The role combines people leadership with operational excellence in a fast-paced fintech environment.
Key Responsibilities:
- Manage and mentor a team of KYC and backend support associates, supporting their career development and performance goals
- Drive operational excellence by maintaining SLA targets and customer support metrics
- Enhance team capability through quality assurance initiatives and targeted training programs
- Own the end-to-end customer experience, identifying process gaps and driving continuous improvements
- Collaborate cross-functionally with customer care, risk, and compliance teams to align on business needs and regulatory requirements
- Map best practices in the market and implement operational improvements
Required Qualifications:
- Bachelor's degree
- 6+ years of experience in operations or customer support
- 2+ years of hands-on KYC experience with demonstrated ability to work across multiple stakeholders
- Strong English communication skills (spoken and written); Hindi language knowledge is desirable
- Attention to detail and hands-on work ethic
- Ability to communicate effectively with management and key stakeholders
Preferred Experience:
- Background in finance, banking, or fintech operations management
- Experience with online payment processing and financial services workflows
- Understanding of compliance and regulatory requirements in financial services
Payoneer serves customers and partners across 190+ countries, with a mission to remove friction from cross-border business. The company values customer partnership, accountability, continuous improvement, and building teams that grow together.
