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ServiceNow is seeking an ITAM Specialist (Content Audit) to join their team in Hyderabad. In this role, you will own content validation activities across software, hardware, licensing, and catalog content to ensure data accuracy, completeness, and adherence to quality standards.
Key responsibilities include:
- Perform and own content validation activities across software, hardware, licensing, and catalog content with varying levels of complexity
- Analyze, interpret, and validate licensing agreements, contracts, and entitlement information to maintain a world-class quality content library
- Develop expertise in the ServiceNow ITAM product suite, including features, workflows, and data models
- Manage IT product part numbers, software and hardware catalogs, and related content repositories
- Create, maintain, and improve ITAM content-related process documentation, validation guidelines, and knowledge articles
- Validate high volumes of ITAM content and metadata to ensure compliance with quality, accuracy, completeness, and timeliness standards
- Identify quality trends, perform root-cause analysis, and recommend corrective and preventive actions
- Share knowledge and best practices with team members to improve overall efficiency and consistency
- Analyze and transform discovery, inventory, and asset data into actionable ITAM insights
- Create and maintain ITAM content entities across software and hardware catalogs
- Leverage AI-assisted tools and technologies to enhance productivity, research, content validation, and decision-making
- Collaborate effectively with team members and stakeholders in a fast-paced environment
Requirements:
- 2-6 years of relevant experience in IT Asset Management (ITAM), Software Asset Management (SAM), or Hardware Asset Management (HAM)
- Hands-on experience in ITAM implementation, content validation, quality assurance, ITAM content quality, or internal/external audit functions
- Experience leveraging AI-powered tools and technologies to improve productivity, automate workflows, analyze data, and support decision-making
- Ability to work independently on large volumes of data while consistently meeting quality, productivity, and turnaround-time targets
- Strong analytical skills with the ability to identify data issues, perform root-cause analysis, and recommend process improvements
- Excellent interpersonal, written, and verbal communication skills
- Strong research skills with a passion for solving complex business and data-quality challenges
- Proven problem-solving abilities with an innovative and customer-focused mindset
- Bachelor's, Master's, or Postgraduate degree in any discipline with a strong academic record
- Preferred: Experience validating HAM/SAM implementations, software licensing data, entitlement records, contract information, or content assets
- Preferred: Working knowledge of SAM and HAM tools such as ServiceNow, Flexera FlexNet Manager, Snow Software, SCCM, ILMT, MAP Toolkit, or equivalent platforms
- Preferred: Knowledge of software licensing models and metrics from publishers such as Microsoft, Adobe, IBM, Oracle, VMware, and SAP
- Preferred: Understanding of software contracts, maintenance agreements, subscriptions, cloud licensing, and vendor engagement models
- Desirable: Experience with scripting, automation, SQL, Power BI, Excel advanced functions, or data analysis tools
- Desirable: Experience in content governance, content management, data stewardship, or content-data projects
