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Motorway is the UK's fastest-growing used car marketplace, a technology-led platform connecting private sellers with verified dealers nationwide. Founded in 2017 and backed by leading technology investors with £143 million in Series C funding, the company is scaling rapidly.
As IT Team Leader, you'll lead the IT function and manage the full employee IT lifecycle in a modern, cloud-first environment. You'll provide friendly, proactive technical support to the entire team, troubleshoot and resolve technical issues, and ensure colleagues have the right equipment and knowledge to excel. Beyond reactive support, you'll identify opportunities to improve IT systems and processes, serving as a third-level support function and Subject Matter Expert to the IT Service team.
Key responsibilities include managing daily support tasks while contributing to long-term IT projects, mentoring team members to develop into SMEs, identifying bottlenecks before they arise, and streamlining ticket resolutions. You'll work with modern cloud-first technologies including identity and device management (SSO, MDM platforms like Jamf and Intune, Google Workspace), infrastructure tools (networking, AV systems, cloud telephony), and service desk platforms (Zendesk, Atlassian/JIRA).
You'll need 3+ years of hands-on IT support or helpdesk experience with strong troubleshooting skills and the ability to support both macOS and Windows in business environments. Exceptional communication skills are essential—you'll explain technical concepts clearly to colleagues at all levels. You're proactive, collaborative, comfortable working autonomously, and genuinely passionate about technology and continuous learning. Networking knowledge is advantageous but not required.
Motorway offers competitive salary, equity scheme, 25 days holiday, sea-front office in Brighton with bi-weekly massages and free snacks, private medical insurance via BUPA, life assurance, 5% pension contribution, enhanced family leave (26 weeks full pay for maternity/adoption), 24/7 Employee Assistance Programme, EV leasing, cycle to work scheme, nursery salary sacrifice, and one paid volunteering day annually.
