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Payoneer, a global financial platform founded in 2005, is seeking an experienced IT Team Lead to join its Corporate IT team in Gurugram, India. This hybrid role bridges hands-on technical support and IT strategy, providing end-user and site IT support across APAC offices and outsourced contact center locations, supporting approximately 1,900 internal and outsourced users.
Key responsibilities include leading and mentoring the India IT support team while setting clear priorities and support standards. You will own day-to-day IT operations for India offices, ensuring reliable support, site readiness, and business continuity. The role involves keeping India's office IT environment stable and scalable through support planning, maintenance coordination, and operational improvements.
You will support India's business growth by planning IT readiness for onboarding waves, office changes, new teams, and operational scaling. You'll manage local escalations and serve as the primary IT point of contact for India site management, users, and vendors. Building strong relationships with local management and understanding business needs is essential, as you act as a trusted IT partner for India sites.
Technical responsibilities include providing hands-on support for complex endpoint, Microsoft 365, Entra ID, network, meeting room, and site connectivity issues. You will oversee endpoint and office technology lifecycle, including deployment, configuration, patching, recovery, secure disposal, and stock readiness. Coordinating local execution of IT projects, maintenance, upgrades, office expansions, and infrastructure changes with Global IT and local stakeholders is critical.
Vendor management includes procurement, contracts, licenses, maintenance renewals, ISP lines, inventory, and service follow-up. You will support audit and compliance readiness by maintaining accurate documentation, asset records, access controls, and evidence of local IT activities. The role involves tracking recurring issues, user feedback, site risks, and operational gaps to drive practical improvements. You'll identify and implement automation, AI-enabled tools, dashboards, and process improvements to enhance support efficiency and service quality.
The position reports directly to the Regional IT Manager and requires participation in APAC IT processes, support activities, and project execution when regional alignment or coordination is needed.
