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Salary: USD 36.06 - 48.08 / hourly
Human Interest is a high-growth fintech company on a mission to ensure that people in all lines of work have access to retirement benefits. The company is backed by major investors including BlackRock, TPG (The Rise Fund), SoftBank, and others, with approximately $500 million in funding to date.
You will serve as a Tier 2/3 technical support specialist providing on-site support to Human Interest's rapidly growing internal user base. This role is the primary point of escalation for the IT Support team and involves diagnosing, investigating, and resolving technical incidents and problems across the organization.
Key responsibilities include:
- Diagnose, investigate, and resolve technical incidents and problems as the primary escalation point for the IT Support team
- Provide Tier 2/3 support and procurement for internally used applications
- Document support tasks and create processes to ensure consistency and enable training of other team members
- Architect systems, user flows, and solutions as organizational needs arise
- Manage on-site devices including conference rooms, printers, and other equipment
- Support identity management systems and MDM/RMM tools
You will work in a mission-driven environment focused on closing the retirement gap for working Americans. The company values customer obsession, long-term orientation, autonomous and accountable teams, continuous improvement, and fundamental optimism. Your ideas for improving processes will be welcomed, and you'll have the opportunity to work independently while handling multiple priorities.
Human Interest has been recognized as a Great Place to Work (2023-2025), included in Fortune's Best Places to Work in the Bay Area (2024), and named among America's Best Startup Employers by Forbes (2020-2022, 2024).
REQUIREMENTS:
- At least 3-5 years of experience in internal IT or related field
- Excellent interpersonal and customer service skills
- Expert-level macOS experience, including advanced troubleshooting, deployment, and security
- Experience administering MDM or RMM tools (e.g., Airwatch, Workspace ONE, Kandji/Iru, Jamf, Intune)
- Experience supporting identity management systems (e.g., Okta, Onelogin, Entra)
- Ability to work independently and handle multiple priorities
- Plus: Experience with compliance frameworks and policies
- Plus: Multimedia content creation experience
- Plus: Demonstrated forward thinking and proactive, AI-first mentality
