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Lendable is a UK fintech unicorn (700+ employees) on a mission to rebuild consumer finance products—loans, credit cards, and car finance—with modern technology. The company is profitable since 2017, backed by top investors including Balderton Capital and Goldman Sachs, and is among the fastest-growing tech companies in the UK.
As IT Support Lead, you will drive operational effectiveness of the IT function and lead a high-performing support team. You'll report to the Head of IT and be responsible for day-to-day operations, team performance, and strategic direction aligned to business growth. This is a hands-on role where you'll actively resolve complex technical issues, automate workflows, and mentor IT Engineers while progressing toward an IT Manager position.
Key responsibilities include:
- Lead and support the IT team, overseeing workload distribution and performance management
- Set strategic direction for IT, aligning team objectives to business needs
- Act as escalation point for complex technical issues, ensuring prompt resolution and user satisfaction
- Ensure consistent, compliant support for Windows, macOS, Linux, mobile devices, and office equipment
- Develop IT standards, knowledge base articles, and training resources
- Drive continuous improvement through automation and process optimization
- Oversee onboarding/offboarding across multiple UK and international locations
- Collaborate with IT, Security, and Engineering teams to maintain uptime, reliability, and data protection
- Select, configure, and manage ITSM/ticketing systems and report on support metrics
- Support office and remote working technology needs
The role requires a hybrid arrangement with three days per week in-office at Kent and London locations.
REQUIREMENTS:
- Minimum 5+ years in IT Support, IT Systems, or Service Desk environments
- Demonstrated experience with MDM platforms (Jumpcloud, Jamf, or Kandji)
- Proven experience leading teams with strong coaching abilities
- Track record supporting high-performing, inclusive teams
- Experience implementing and optimizing ITSM systems (Zendesk, Jira, Freshdesk) in scaling organizations
- Advanced troubleshooting skills with computers (especially macOS), mobile devices, and peripherals
- Strong communication and stakeholder management skills
- Understanding of security protocols and threat mitigation strategies
- Willingness to travel to office locations in Kent and London as needed
NICE TO HAVES:
- Familiarity with scripting languages (Bash, PowerShell) for automation
- Knowledge of cloud platforms (AWS, Google Cloud)
- Direct experience scaling IT functions in high-growth tech environments
- Fintech or financial services industry experience
- Network management and troubleshooting experience
