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Re:Build Manufacturing is revitalizing America's manufacturing base by operating an advanced, end-to-end manufacturing platform that partners with industrial companies and innovators to take products from concept to full-scale production in critical verticals including aerospace and defense, electrification, medical, energy and environment, and robotics and automation.
We are seeking an IT Infrastructure Manager to lead and evolve the technology foundation that enables a positive, reliable, and productive end-user experience across the organization. This role blends deep infrastructure expertise with strong people leadership, emotional intelligence, and a continuous-improvement mindset.
Key Responsibilities:
Leadership & Team Management: Lead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service-oriented culture. Manage staffing, scheduling, priorities, performance reviews, and professional development plans. Ensure teams operate cohesively with minimal friction and mentor others across IT as needed.
Infrastructure Operations & Reliability: Oversee all infrastructure operations, processes, and service delivery. Ensure service levels meet or exceed agreed targets; manage escalations and breached SLAs. Own and lead critical incident management processes and post-incident improvements. Support the team with incident resolution, service requests, and project execution.
Architecture & Engineering: Design, review, and approve infrastructure architectures using a collaborative, business-aligned approach. Lead design, build, test, and support activities for infrastructure solutions across the enterprise. Ensure infrastructure standards, patterns, and documentation are current and effective.
Continuous Improvement & Metrics: Define, validate, and communicate important infrastructure metrics and performance indicators. Drive continuous improvement across people, processes, and systems using data-driven methods. Maintain SOPs, work instructions, and knowledge base content.
Planning, Governance & Vendors: Contribute to IT planning, budgeting, forecasting, and vendor management. Ensure infrastructure aligns with security, compliance, and regulatory requirements. Monitor end-user satisfaction and translate insights into actionable improvements.
Required Qualifications:
- Bachelor's degree in Information Technology or related field, or equivalent practical experience
- 7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure
- 5+ years of experience leading and managing infrastructure teams
- Strong technical foundation in enterprise infrastructure (networking, systems, storage, cloud)
- Demonstrated people leadership, emotional intelligence, and coaching ability
- Experience with incident management, SLA management, and operational metrics
- Knowledge of security, compliance, and regulatory requirements in manufacturing or industrial environments
