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Salary: USD 130,000 - 150,000 / annual
OLIPOP is a Series C consumer beverage company on a mission to positively impact health at scale through functional soda. The company is fully remote and rapidly growing.
You will serve as IT Manager, reporting to the Director of IT. This is a strategic and hands-on role leading IT initiatives across the organization while managing day-to-day operations and security.
**Leadership & Strategy**
Partner with IT leadership and company executives to define and execute IT strategy, roadmap, and annual priorities. Establish, document, and enforce IT policies, standards, and best practices. Own vendor management from sourcing through contract negotiation, renewals, and performance monitoring. Manage IT budget planning, spend optimization, and technology ROI reporting.
**Systems & Operations**
Oversee daily IT operations across cloud platforms, networking, endpoint management, and security infrastructure. Manage upgrades, new deployments, and migrations with minimal disruption. Drive SaaS lifecycle management including onboarding, access control, renewals, and integrations. Partner with internal teams and external vendors to ensure uptime, system performance, and timely issue resolution.
**Security & Compliance**
Lead information security initiatives including SSO/MFA, identity governance, and zero-trust architecture using Okta and Zscaler. Maintain and improve endpoint protection, threat detection, and email security with Arctic Wolf and Abnormal. Conduct regular IT risk assessments, user-access reviews, and incident-response exercises. Ensure audit readiness for ITGC, SOC 2, and SOX-related controls.
**Project & Vendor Management**
Lead cross-functional IT projects including migrations, implementations, and automation initiatives from scoping through delivery. Build and maintain strong relationships with SaaS providers and technology partners. Deliver clear project documentation, timelines, and stakeholder communication.
**User Experience & Support**
Provide hands-on support and mentorship to IT staff and end-users. Oversee the IT helpdesk, establishing SLAs, processes, and escalation paths. Oversee employee onboarding and offboarding, ensuring proper provisioning, deprovisioning, and access governance. Design and deliver internal training and self-service resources. Support rollout and adoption of new security tools and endpoint-management platforms. Continuously assess and enhance IT service delivery through automation, monitoring, and user feedback.
**Requirements**
- 8+ years of progressive experience managing IT operations in a cloud-first, SaaS-heavy environment
- Strong working knowledge of Microsoft 365, Zscaler, Okta, Arctic Wolf, Abnormal, and related modern IT and security tools
- Proven experience leading cross-functional IT projects and vendor management from negotiation through delivery
- Strong understanding of security frameworks, ITGC, and best practices for data protection and access management
- Demonstrated ability to balance strategic planning with hands-on technical execution
- Excellent communication and collaboration skills with both technical and non-technical audiences
- Bachelor's degree in Information Technology, Computer Science, or related field preferred
**Bonus**
- Experience supporting audit readiness and compliance programs (SOX, SOC 2)
- Background managing or scaling small IT teams in high-growth environments
