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ShipIn Systems is an AI-powered visual fleet intelligence platform serving the maritime industry. The company helps shipowners and operators reduce operational risk, improve safety, and enhance decision-making by connecting onboard video systems with shore-based teams.
The Tier 1 IT Engineer is responsible for installation, support, and first-level troubleshooting of IT systems deployed in maritime environments. This role focuses on IP camera installations, Linux-based servers, and network connectivity, requiring strong attention to detail, organizational skills, and the ability to manage multiple concurrent tasks while following structured procedures.
Key Responsibilities:
- Install, configure, and support IP camera systems, including PoE switches, cabling, and endpoint connectivity
- Assist in deployment and basic administration of Linux servers supporting AI and video analytics services
- Perform first-level troubleshooting of hardware, software, and connectivity issues
- Support and troubleshoot network connectivity issues including switching, VLAN configuration, basic routing, IP addressing, and VPN connectivity (client and site-to-site)
- Verify end-to-end connectivity between cameras, network infrastructure, servers, and client systems
- Escalate complex or unresolved issues to Tier 2 with accurate technical details and logs
- Monitor system health and alerts using available monitoring tools
- Log, track, and update incidents, requests, and tasks using Jira, ensuring timely resolution and proper escalation
- Maintain accurate technical documentation, checklists, and installation records
- Follow defined procedures, standards, and configuration guidelines
- Manage multiple tasks effectively while meeting defined timelines and priorities
Requirements:
- 4+ years of experience as an IT/Support Engineer for complex, multidisciplinary products and systems
- Solid understanding of networking fundamentals (TCP/IP, switching, VLANs, basic routing)
- Experience with Linux operating systems and IP-based surveillance systems or similar networked devices
- Familiarity with Jira, Grafana, and Slack or equivalent tools
- Strong attention to detail with excellent organizational and time management skills
- Clear written and verbal communication skills
- Methodical and detail-oriented approach to tasks
- Reliable, accountable, and process-driven
- Fluent English speaker (required); other languages a strong plus
- Singapore Citizen or Permanent Resident (required)
Preferred Qualifications:
- Exposure to maritime, industrial, or field-based environments
- Basic understanding of firewalls and network security concepts
- Experience supporting bandwidth-intensive or video-based applications
