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Salary: USD 112,000 - 154,000 / annual
Decagon is a conversational AI platform enabling enterprises like Avis, Block, Chime, and Oura Health to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. The company is backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
As an IT Engineer, you'll be the hands-on IT presence supporting Decagon's fast-scaling global workforce from the San Francisco office. You'll co-own identity and access management, endpoint administration, and SaaS operations, working both in-person support and through the ticket queue to solve problems at their root.
Key responsibilities include:
- Serve as on-site IT support engineer for the San Francisco office, resolving hardware, account, and access issues in person and via ticket queue
- Administer and evolve the core SaaS stack (Okta, Google Workspace, Slack, Notion, and similar tools)
- Own the employee identity lifecycle: onboarding, offboarding, and access changes through Okta
- Configure and maintain SSO, SAML, OIDC, and SCIM integrations as new SaaS applications are adopted
- Own Mac endpoint management through Rippling MDM, including configuration policies, OS/app patching, and compliance enforcement
- Automate recurring IT and access-management work using Python, Bash, and tools like Workato
- Support security and compliance efforts including least-privilege access, MFA enforcement, and SOC 2 audit readiness
- Write and maintain clear runbooks and architecture documentation
- Identify opportunities to streamline and enhance IT operations at scale
Required experience: 5-7 years in IT systems, endpoint, or identity engineering (ideally at a fast-growing company); hands-on Okta administration; working knowledge of SSO, SAML, OIDC, and SCIM; experience with SaaS platforms (Google Workspace, Slack, Notion, Rippling); Mac endpoint management experience; Python or Bash scripting with shipped automation; strong troubleshooting across identity, networking, and SaaS integrations; clear written communication; comfort with ambiguity and end-to-end problem ownership; willingness to work in-office 5 days/week.
Desirable: iPaaS platforms (Workato, Zapier, Tines); AWS/GCP/Azure administration; SOC 2/ISO 27001 compliance familiarity; infrastructure-as-code (Terraform); Okta certifications; high-growth tech experience.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
