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Salary: USD 96,000 - 132,000 / annual
Decagon is a conversational AI platform enabling enterprises like Avis, Block, Chime, and Oura Health to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. The company is backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
As an IT Engineer, you'll be the hands-on IT presence for Decagon's New York office, supporting a fast-scaling global workforce. You'll co-own identity and access management, endpoint administration, and SaaS operations, working both in-person and through the support queue to solve problems at their root.
Key responsibilities include:
- Serve as on-site IT support engineer for the New York office, resolving hardware, account, and access issues in person and via ticket queue
- Administer and evolve the core SaaS stack (Okta, Google Workspace, Slack, Notion) as critical company systems
- Own the employee identity lifecycle: onboarding, offboarding, and access changes through Okta
- Configure and maintain SSO, SAML, OIDC, and SCIM integrations for new SaaS applications
- Manage Mac endpoints through Rippling MDM, including configuration policies, OS/app patching, and compliance enforcement
- Automate recurring IT and access-management work using Python, Bash, Workato, or similar tools
- Support security and compliance efforts including least-privilege access, MFA enforcement, and SOC 2 audit readiness
- Write and maintain runbooks and architecture documentation for team usability
- Identify opportunities to streamline IT operations at scale
You bring 5-7 years of IT systems, endpoint, or identity engineering experience, ideally at a fast-growing company. Required skills include hands-on Okta administration, working knowledge of SSO/SAML/OIDC/SCIM, experience with SaaS platforms (Google Workspace, Slack, Notion, Rippling), Mac endpoint management, and scripting ability in Python or Bash. Strong troubleshooting instincts, clear written communication, comfort with ambiguity, and willingness to work in-office 5 days a week are essential.
Desirable experience includes iPaaS platforms (Workato, Zapier, Tines), AWS/GCP/Azure administration, SOC 2/ISO 27001 compliance frameworks, infrastructure-as-code (Terraform), Okta certifications, and background in high-growth tech businesses.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
