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Quince is a manufacturer-to-consumer (M2C) retailer delivering high-quality essentials at low prices through a direct-to-consumer model. The company spans apparel, accessories, home goods, and more, operating across multiple countries with tens of millions of customers.
We are seeking a Senior IT Engineer 3 to join our growing technology operations team based in Berlin or Madrid. This role supports Quince's IT infrastructure and ensures smooth day-to-day operations for all employees globally. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences.
Key Responsibilities:
- Manage employee onboarding and offboarding from an IT perspective, including account setup, hardware configuration, and access provisioning
- Oversee IT asset lifecycle management: procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals
- Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences
- Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.)
- Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues
- Maintain and document IT processes, inventory records, and access control logs in line with company standards
- Collaborate with global IT and security teams to implement best practices and ensure data protection compliance
- Support office technology operations, including network troubleshooting, printer setup, and AV maintenance
- Assist in IT equipment audits to ensure all company devices are accounted for and properly managed
- Contribute to continuous improvement projects such as process automation and IT system enhancements
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
- 4–8 years of IT support experience
- Prior experience in a corporate or fast-paced startup environment supporting distributed teams
- Excellent problem-solving and troubleshooting abilities
- Strong customer service orientation with effective communication skills
- Ability to prioritize tasks and manage multiple support requests simultaneously
- Detail-oriented with strong documentation habits
- Comfortable working independently and collaboratively across global teams
Preferred Qualifications:
- Experience in retail, e-commerce, or technology industries
- Strong understanding of macOS and Windows operating systems
- Proficiency with Google Workspace, Okta, and Slack administration
- Experience supporting video conferencing systems such as Zoom and Google Meet
- Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, FreshService)
- Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows)
- Experience with directory and identity management platforms, especially JumpCloud
- Basic understanding of networking concepts — Wi-Fi troubleshooting, VPN, switches, and firewalls
- Awareness of data security and compliance standards (e.g., SOC2, ISO 27001)
