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PPRO is a global payments platform that enables companies like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. The company operates across 10+ global locations with a diverse, mission-driven team.
As an IT Colleague Support Engineer based in London, you will be the primary IT ambassador for the expanding London office, serving as the trusted technical expert for all employee IT needs. You'll deliver exceptional first and second-line IT support to the London team while collaborating with global support hubs in Munich, Berlin, and São Paulo to maintain consistent standards across PPRO locations.
Key responsibilities include:
- Delivering comprehensive 1st and 2nd line IT support to empower the London team
- Providing white-glove IT support to executive team members, ensuring rapid resolution for critical business operations
- Administering access management via Okta and Terraform for secure employee onboarding and daily operations
- Managing the full macOS and Windows device lifecycle, ensuring endpoints are secure, up-to-date, and optimized
- Driving innovation by introducing modern AI productivity tools (such as Claude) to optimize team workflows
- Championing the IT employee lifecycle with memorable onboarding experiences and smooth offboardings
- Optimizing office network connectivity and audio/visual hardware across meeting rooms and workstations
- Authoring and refining knowledge base documentation to encourage self-service problem-solving
- Partnering with vendor networks to streamline local hardware procurement, software licensing, and repair management
You'll work in a people-first, high-trust environment with autonomy to own your work end-to-end and grow through meaningful challenges and continuous learning. The London office is located on Procter Street, a short walk from Holborn, Farringdon, and Covent Garden, and is pet-friendly and designed for cross-team collaboration.
Requirements:
- 3+ years of experience resolving complex technical issues in dynamic environments
- Proven track record in IT support with equivalent practical experience or a relevant degree
- Must be UK-based with right to work and able to work onsite in London 5 days per week
- Strong communication skills in English (written and spoken)
- Solid background supporting enterprise macOS and Windows operating systems
- Familiarity with enterprise platforms such as Okta, Google Workspace, Intune, Jira, or Workspace ONE
Nice to have:
- Prior experience in customer-centric roles or technical support desks
- Experience with M365 and Dynamics
