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Loft Orbital is seeking an experienced IT Administrator to join its Golden, Colorado office and support the international IT team. This is an on-site role focused on enabling employees and supporting Loft's mission to make space accessible through shareable satellites.
The role is split across four main areas:
**Operational Support (50%)**: Serve as the first point of contact for Colorado-based IT support issues. Responsibilities include assisting colleagues with computer questions, hardware upgrades, application permissions, and printers. You will pick up, support, and close support tickets in the IT service desk, escalating out-of-scope issues as needed. You will also support clean room and lab operations (network setup, environmental controls, specialized hardware), help colleagues procure new software tools and IT equipment, and support the IT team during investigatory and regulatory audits.
**Onboarding & Application Administration (25%)**: Work with the People Team to run employee onboarding across all offices and serve as the on-site IT contact for all Golden new hires. Provision Mac, Windows, and Linux laptops for new employees via MDM tooling (Fleet). Create and manage permissions for end-user SaaS accounts including Okta, Google Workspace, O365, Slack, and Atlassian products.
**Documentation (15%)**: Document new and existing projects and systems. With direction from IT leadership, maintain and update IT's internal documentation repositories including how-tos and IT policies.
**Facilities Care (10%)**: Provide assistance and perform break/fix work for AV conference rooms. Assist in network upgrades and expansion efforts.
Loft Orbital operates satellites and provides end-to-end mission services for governments, companies, and research institutions. The company has 3 satellites on-orbit with a wave of exciting missions launching soon, and is scaling rapidly across offices in San Francisco, Golden, and Toulouse, France.
**Requirements:**
- 3+ years of hands-on IT support experience following industry best practices
- Strong end-user support skills and customer-service mindset with ability to translate technical issues into plain language
- Attention to detail and experience running onboarding procedures
- Experience with internal corporate networking (DNS, VPN, VLANs)
- Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365)
- Based in or able to relocate to Golden, CO area; this is an on-site role
**Nice to Haves:**
- Okta administration experience
- Knowledge of Atlassian products (Jira, Confluence), especially Jira administration
- Experience automating repetitive tasks with AI tools
- Experience using or supporting Linux as a desktop operating system
- Working knowledge of industry security practices
