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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, trusted by 12,000+ companies including On Running, Breitling, and Fabletics. The company automates travel bookings, expenses, invoice processing, and more to eliminate shadow work and boost productivity.
You will manage and develop a team of 8 Inventory Operations specialists spanning flights, ground transportation, and stays. This is a hybrid role requiring you to be hands-on while leading the team—diagnosing complex supplier, GDS, and content issues yourself, prototyping fixes, and setting the technical bar others work toward.
Key responsibilities include:
- Lead, coach, and grow the team of 8 specialists across three verticals, setting individual growth plans and running performance conversations
- Dedicate meaningful time to IC-level work, staying credible as a technical partner who can step into detail when needed
- Identify operational inconsistencies across flights, ground transportation, and stays; build standards, tooling, and processes to bring all three to the same reliability level
- Define operational standards and governance frameworks that reduce routine workload and increase reliability
- Use data strategically to guide team priorities, define success metrics, and translate insights into recommendations for senior stakeholders
- Own the narrative for senior leadership, connecting operational outcomes to business goals
- Champion AI-first thinking across the team's workflows, coaching specialists on AI-assisted approaches
You'll report to the Director of Operations and be accountable for day-to-day team operations and the quality and reliability of inventory content.
Required qualifications:
- Experience managing or leading a team (formal or informal) with a track record of developing people and improving team operations
- Solid working knowledge of travel inventory systems, GDS/NDC content, booking flows, supplier APIs, or similar backend systems
- 4+ years in operations, travel technology, or supplier management, owning workflows end to end
- Strategic thinking that connects operational work to business outcomes
- Proven ability to design frameworks and standards that scale
- Strong communication skills for technical and non-technical audiences
Perk operates on an IRL-first model with 3 days per week in-office. The role requires being based within commuting distance of Barcelona. The company supports relocation from anywhere globally. English is the official office language.
