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Exotec is a robotics automation company revolutionizing warehouse fulfillment and order management for major retail and e-commerce brands. The company combines cutting-edge software with high-performance hardware to deploy robotic solutions globally, and has achieved unicorn status as France's first industrial unicorn.
As an Integrator Performance Engineer, you will serve as a technical bridge between Exotec and its system integrators, supporting the deployment, optimization, and continuous improvement of robotic warehouse solutions. Your role spans four key areas:
**Integrator Capability-Building:** Create and deliver training content for integrators, and respond to their technical questions and support requests.
**Engineering Support:** Advise integrators on optimal system designs that balance customer needs with cost efficiency. Help them understand Exotec product functionalities, key differentiators, limitations, and integration best practices. Review technical proposals and validate design documents before installation.
**Operational Support for Production Sites:** Own the performance of deployed Exotec systems. Analyze root causes of underperformance and coordinate with integrators on improvement actions. Escalate and resolve issues from the Exotec Control Center and integrators. Support system maintenance and updates, and assist with requests regarding Exotec services.
**Continuous Improvement:** Analyze escalated issues to identify root causes and suggest improvement plans. Coordinate with internal Exotec teams to implement preventive solutions.
You will work from the new midtown Atlanta office and should be prepared for on-call shifts outside standard hours (including nights and weekends) and travel up to 35–50% of the time.
**Requirements:**
- Bachelor's or Master's degree in mechanical engineering, software engineering, or mechatronics
- Troubleshooting skills
- Knowledge of SQL and databases
- Proficiency in AutoCAD or similar CAD tools
- Basic networking knowledge
- Experience or familiarity with Git, NodeRed, and Docker
- Ability to read code in C++, C, Python, JavaScript, and/or Java
- Strong analytical skills and data interpretation ability
- Customer service-oriented mindset
- Collaborative working style
- Flexibility for on-call shifts outside standard office hours, including nights and weekends
- Ability to travel for work up to 35–50%
Note: The posting encourages applications from candidates meeting approximately 70% of the technical criteria.
