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Campfire is a Series B next-gen core accounting platform built for modern mid-market finance teams. The company helps teams close fast and scale by replacing outdated legacy ERPs and manual accounting processes with automation-driven solutions. Campfire has grown 10x in the past year and is scaling rapidly.
You will join the Implementation team as an Integrations Specialist, owning the customer-facing side of integrations. Campfire customers typically migrate from ERPs like NetSuite, QuickBooks, and Sage Intacct, then connect daily-use systems including CRMs (Salesforce, HubSpot), spend tools (Ramp, Float), billing platforms (Stripe), payroll providers (Rippling, Justworks), banks, and data warehouses.
Key responsibilities include:
- Partner with Implementation Managers to set up integrations between Campfire and customer ERP/GL systems, banks, payroll providers, and data warehouses during onboarding
- Configure and enable Campfire's existing integrations and data connections for customers
- Troubleshoot integration issues (sync failures, mapping errors, connectivity problems) and drive resolution, escalating to Engineering when needed
- Serve as point of contact and escalation resource for integration issues from Support, Customer Experience, or customers
- Validate data accuracy after setup and during ongoing syncs
- Document common integration issues, setup steps, and troubleshooting playbooks
- Gather and synthesize feedback on integration gaps and pain points, advocating to Product and Engineering for fixes and roadmap improvements
- Represent the Implementation team's and customers' perspective in Product/Engineering discussions about integrations
This role bridges customers, Implementation, and Engineering teams. You'll configure integrations rather than build new ones, diagnose problems, and communicate clearly across technical and non-technical audiences.
REQUIREMENTS:
- 3+ years in an implementation, integrations support, or technical customer-facing role at a B2B SaaS or fintech company
- Comfortable reading and reasoning about APIs, webhooks, and data mapping well enough to configure, troubleshoot, and clearly describe issues (code writing not required)
- Working knowledge of accounting/GL concepts (chart of accounts, journal entries, reconciliations, close processes), or ability to learn them quickly
- Familiarity with ERPs customers migrate from (NetSuite, QuickBooks, Sage Intacct) and hands-on experience with systems Campfire connects to: CRMs (Salesforce, HubSpot), spend tools (Ramp, Float), billing platforms (Stripe), payroll providers (Rippling, Justworks), or bank feeds
- Comfortable with SQL and structured data (CSV/JSON/XML) for diagnosing issues
- Strong troubleshooting instincts; able to isolate whether an issue is data, configuration, or connectivity, and know when to loop in Engineering
- Clear written and verbal communication; able to translate technical issues for both customers and internal Product/Engineering teams
- Able to manage multiple concurrent integration setups in a fast-paced, high-growth environment
PREFERRED QUALIFICATIONS:
- Experience with iPaaS/integration tooling (Workato, MuleSoft, Boomi, Zapier, or similar) as a user or configurer
- Background in accounting, finance, or consulting (CPA or CPA-track a plus)
- Experience with bank connectivity or treasury data feeds
- Prior experience at a high-growth startup or implementation-heavy SaaS company
- Experience working cross-functionally with Product or Engineering teams to turn customer feedback into roadmap input
