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Pano AI is seeking an Incident Analysis and Community Engagement Associate to join its customer success and community outreach team. The company is the leader in AI-powered wildfire detection and intelligence, combining advanced hardware, software, AI, satellite imagery, and real-time data to help fire professionals detect, respond to, and contain wildfires faster and more safely.
In this role, you will monitor incoming Pano360 smoke alerts during assigned shifts and rapidly assess which incidents represent meaningful threats to customers. You'll review camera footage and supporting data including location, proximity to customer assets, weather, topography, fuels, and fire behavior to distinguish routine burning activity from incidents requiring action. You'll translate incident assessments into clear, actionable customer alerts using established workflows, balancing speed and judgment with a target of completing assessments in under five minutes while maintaining high standards.
You will also manage relationships with community end-users such as fire authorities and disaster management agencies, providing high-touch communication and support both pre- and post-deployment. This includes outreach, onboarding, and customer success activities for utility customers and other stakeholders. You'll help support utility customers' incident situational awareness and manage Pano's ground engagement by building a network of responsive end-users who act on alerts from Pano stations.
The ideal candidate has prior wildland fire dispatcher experience or a background in disaster management (current or former firefighter, emergency manager, etc.), with a passion for public safety and climate resiliency. You should be an excellent communicator with high energy, a process-driven mindset, and a commitment to delivering superior customer experience. This role is critical as the disaster preparedness space undergoes significant restructuring in response to climate change.
