SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Grafana Labs is seeking an Incentive Compensation Systems Manager to join its Incentive Compensation team and drive systemization, automation, and continuous improvement of commission operations. This is a high-impact individual contributor role reporting to the Senior Manager of Incentive Compensation, based in a fully remote, fast-paced environment.
You will own end-to-end incentive compensation processes, from CRM (Salesforce) and People systems (Workday) through calculation engines (Xactly) to payout and reporting (BigQuery). Your core mission is identifying gaps in existing processes, replacing manual workarounds with scalable systems, and bringing predictability, accuracy, and speed to commission, quota, and comp plan administration.
Key responsibilities include:
- Process & Gap Assessment: Map current-state workflows across plan administration, calculation, approvals, and payout. Identify manual, repetitive, or error-prone steps and prioritize by risk, time cost, and business impact.
- Systematization & Automation: Design and build automated workflows, integrations, and tooling that replace manual processes—data pulls, reconciliations, approval routing, exception handling—reducing reliance on spreadsheets and ad-hoc scripts.
- Xactly ICM Ownership: Serve as hands-on owner of Xactly instances (Incent and Connect), configuring calculation rules, plan logic, and workflows to shift heavy lifting from manual work to the platform.
- AI-Enabled Process Automation: Identify opportunities for AI tools and LLM-driven agents to automate exception detection, data reconciliation, plan document review, and comp question answering; build and deploy these workflows.
- Systems Integration: Partner with IC, Finance & Strategy, People Ops, Revenue Operations, and IT/Data teams to ensure proper integration and clean, reliable data flow.
- Documentation & Governance: Establish clear SOPs and controls for newly systematized processes, ensuring auditability, maintainability, and preventing regression to manual work.
- Continuous Improvement: Set up repeatable processes for the IC team to identify and retire manual work as an ongoing discipline.
- Cross-Functional Enablement: Translate IC process needs into system requirements and system/data constraints back to stakeholders.
You should thrive in unstructured, fast-paced environments, balance technical depth (designing and building real automation) with process discipline and cross-functional judgment, and know which problems are worth solving first. This role requires comfort with ambiguity and a passion for operational excellence.
