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Wander is revolutionizing the short-term rental industry with smart homes and an intuitive booking platform. The company is backed by top-tier investors and led by experienced startup veterans, operating as a remote-first team passionate about travel and technology.
As Implementation & Process Specialist, you own the onboarding pipeline end-to-end for every new WanderOS account from contract signature to first booking. You serve as the air traffic controller, managing timelines, owners, blockers, escalations, and the customer experience throughout the process. You'll identify and unblock issues before they cascade—whether that's a stuck build, a PMS integration failure, or an overloaded Site Builder.
Key responsibilities include:
- Owning the onboarding pipeline as the single source of truth for account stage, site stage, blockers, and go-live dates
- Driving every new account from closed-won to live pre-booking in 14 days or less
- Triaging blockers daily (PMS integration issues, missing assets, unresponsive partners, product gaps) and routing to the right owner with follow-up
- Assigning builds to Site Builders based on capacity, skill, and customer context, ensuring complete context transfer from Sales
- Running weekly cadences with Site Builders, CSMs, and Sales to publish status, flag risk, and hold the line on dates
- Owning customer-facing communication during the build window with warm welcomes, status updates, and quick revision turnarounds
- Identifying patterns across accounts and escalating systemic blockers for process, automation, or product fixes
- Partnering with Engineering and Ops to automate workflows and reduce manual coordination
You are a relentless operator who makes lists, works them, and doesn't let things slip. You stay calm under pressure, communicate clearly and concisely, and thrive in fast-moving environments. You have strong cross-functional collaboration skills and the ability to unblock teams without formal authority. This is a hands-on, in-office role in Austin where you'll work shoulder-to-shoulder with Sales, Site Builders, CSMs, and Engineering.
