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Qualia is a leading B2B real estate technology platform that simplifies the home buying and selling experience by bringing together all stakeholders—homebuyers, sellers, lenders, title agents, escrow agents, and real estate agents—onto a single shared digital closing platform. Millions of consumers use Qualia annually to close on homes.
As an Implementation Manager for SMB customers, you will be the primary point of contact during the critical first 50-90 days of the customer journey, serving as the "quarterback" to ensure successful onboarding and transition. You'll manage a high volume of customers during this sensitive period, providing exemplary customer support and technical expertise.
Key responsibilities include:
- Managing multiple customers through the implementation phase with a focus on high satisfaction and quick graduation
- Becoming a Qualia software expert to help customers configure deployments based on their company structure
- Working closely with customer GMs and CSMs to align on strategic goals and demonstrate ROI
- Creating and maintaining implementation roadmaps to keep customers on schedule
- Serving as the central coordinator to ensure all stakeholder needs are met
- Problem-solving independently while maintaining strong cross-functional communication
You'll need 2-3 years of relevant customer-facing experience, strong listening and communication skills, and technical fluency. Experience with Salesforce or similar CRM/project management tools is preferred. You should be ambitious, tenacious, and comfortable multitasking in a fast-paced environment. The role is based in Austin with flexibility for remote work for candidates with relevant real estate title industry experience. Qualia also has offices in San Francisco and Concord, New Hampshire.
