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Mollie is a European payments and money management platform serving 250,000+ businesses across 14+ locations. This is a newly formed Implementation Manager role expanding into Poland and Central/Eastern Europe markets.
You will own the post-sales integration phase for Mollie's largest and most complex deals, acting as the central point of contact from contract signature through go-live and handover. Your responsibilities include:
- Owning the complete post-sales integration lifecycle for high-value, complex implementations
- Running kickoff meetings with internal and external stakeholders to establish go-live dates and track progress
- Organizing and tracking testing phases, surfacing issues and feedback as they emerge
- Coordinating across sales, product, engineering, onboarding, and compliance teams, as well as directly with merchants and digital agencies
- Maintaining agreed go-live dates to ensure revenue targets are met
- Building and maintaining documentation and playbooks to make delivery predictable and scalable
- Keeping merchants and internal stakeholders informed with regular progress updates
- Identifying and escalating timeline risks early
This is a high-impact role with genuine influence over how the function and its processes develop. You'll work in a flat, collaborative team where good practices are shared across all levels.
Mollie emphasizes autonomy, craft, and long-term thinking. The company provides tools, reliable processes, and a balanced work environment. Growth is personal—regular feedback, transparent salary reviews, and opportunities to move into new roles or projects are standard.
REQUIREMENTS:
- Minimum 3 years of relevant experience in implementation, project management, onboarding, delivery, or similar customer-facing role
- Fluent in Polish and English
- Proven experience managing complex implementations from contract signature through go-live and handover
- Solid understanding of APIs, integrations, and technical documentation; ability to investigate implementation issues and collaborate with technical teams
- Strong project and stakeholder management skills: managing timelines, blockers, dependencies, and multiple internal/external stakeholders
- Structured, proactive, pragmatic approach with strong ownership and confidence to challenge when needed
- Experience in payments, fintech, or e-commerce is a plus
