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SmithRx is a venture-backed healthtech company disrupting the Pharmacy Benefit Management (PBM) sector with a next-generation drug acquisition platform. The company has onboarded hundreds of thousands of members since 2016 and is rapidly expanding its customer base across the country.
As an Implementation Manager I, you will own end-to-end accountability for customer implementation projects within the Customer Success team. You will be the primary point of contact for clients throughout the implementation lifecycle, driving project teams to meet specific milestones while collaborating with internal and external stakeholders to deliver predictable, high-quality outcomes.
Key responsibilities include conducting impact analysis with clients to determine implementation requirements, documenting requirements in standard project templates, creating and maintaining detailed project plans and open items logs, coordinating across functional teams to ensure timely completion, monitoring progress through weekly status reporting, providing go-live support, and facilitating post-implementation reviews. You will also mentor team members, support high-volume clients (Superbrokers, 340B programs), and participate in process improvement initiatives.
You bring 5-8 years of work experience, ideally with healthcare and/or pharmacy background. A bachelor's degree or equivalent is required. You are a self-starter with strong communication skills, execution-focused problem-solving abilities, and the flexibility to thrive in a fast-paced technology environment. Salesforce and Microsoft Office proficiency are valued. You excel at managing complex projects, making informed decisions under pressure, and delivering on commitments.
