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Airwallex is a unified payments and financial platform serving over 250,000 global businesses. The company is valued at $11 billion and backed by leading investors including Sequoia, Visa, and Mastercard.
The Merchant Services team partners with enterprise clients to drive adoption of Airwallex products across payments, spend management, and embedded finance. This team influences revenue growth across the product portfolio and collaborates with sales, strategy, product, and engineering to deliver exceptional client experiences.
As Implementation Manager, you will own end-to-end delivery of complex client integrations for enterprise partners, shopping carts, and payment gateways. You will translate business requirements and solution designs into actionable delivery plans, orchestrating cross-functional teams and external stakeholders to ensure on-time, on-scope, high-quality launches.
Key responsibilities include:
- Translating business requirements into comprehensive project delivery plans and execution strategies for partner integrations from scoping through launch
- Owning overall project management for client product integrations, including internal/external communication, risk management, and orchestration of onboarding, configuration, testing, and pilot/launch workstreams
- Leading delivery in close collaboration with integration engineers and technical stakeholders, ensuring functional flows, architecture, and timelines are clearly understood
- Driving core project teams across sales and delivery lifecycle phases: pre-delivery with commercial/sales managers and solution architects, delivery with solution engineers, post-delivery with technical account managers and support teams
- Coordinating cross-functional approvals from legal, compliance, privacy, risk, operations, finance, and product teams
- Partnering with product and engineering teams to prioritize solution requirements, balancing roadmap constraints with client timelines
- Collaborating with PMO/program functions to align partner-specific milestones with product roadmaps and operational readiness
- Applying professional services methodologies and disciplined project management practices (governance, RAID logs, KPIs, status reporting)
- Tracking metrics across portfolio (time-to-go-live, plan adherence, launch quality) and leading post-launch reviews to improve integration playbooks
The role is based in San Francisco or New York with 3 days in office per week.
REQUIREMENTS:
Minimum Qualifications:
- Bachelor's degree in a related field
- 5+ years of experience in Product Delivery Management or Project Management, managing complex, multi-stakeholder technology or financial services implementations
- 5+ years of professional services or client-facing delivery experience in a high-paced environment (consulting, systems integration, or enterprise implementation)
- Demonstrated experience with global payment products or technology-led business solutions, with ability to translate product capabilities into practical integration plans
- Proven track record of successfully delivering cross-functional projects with diverse stakeholders including C-level executives, technical teams, and operations
- Exceptional written and verbal communication and presentation skills, including ability to lead steering meetings, write clear status updates, and influence decisions without direct authority
Preferred Qualifications:
- Experience delivering large-scale partner integrations in fintech, payments, or regulated industries (card schemes, payment gateways, global acquiring, embedded finance)
- Hands-on experience working with integration engineers, solution architects, or technical program managers on API-based integrations, including familiarity with web and API concepts
- Formal project management or agile delivery training/certification (PMP, PRINCE2, Scrum Master) and comfort setting up operating rhythms (stand-ups, steering committees, executive readouts)
- Experience managing enterprise or strategic accounts as part of broader account team, including navigating commercial sensitivities while protecting delivery quality and scope
- Ability to thrive in fast-moving, ambiguous environment, balancing structured methodologies with pragmatic decision-making
