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Podium is an AI employee platform that helps local businesses (60,000+ across Auto, Home Services, and Aesthetics) capture and convert leads 24/7. The company has scaled to $100M+ in AI Agent ARR in under 24 months and has deployed 10,000 AI employees to drive real business outcomes.
As an Implementation Manager, you will own the critical first 90 days of the customer journey post-sale. You'll manage end-to-end onboarding for a portfolio of concurrent implementations, ensuring customers go live fully trained and activated. Key responsibilities include:
• Own complete onboarding from post-sale handoff through full activation
• Manage data migration—extracting, cleaning, and loading customer data from legacy systems into Podium's AI Operating System
• Lead technical setup and configuration (FSM and related systems)
• Deliver training and enablement to stakeholders at all levels
• Track implementations against key metrics: time-to-launch, activation, early product usage
• Serve as a product expert, understanding setup requirements to drive customer outcomes
• Collaborate with Sales for clean handoffs and transparent scope/risk communication
• Transition accounts to Customer Success with documented handovers and flagged risks
• Identify onboarding friction and build playbooks, templates, and documentation to accelerate future launches
You'll work across Sales, Product, Support, and Customer Success to remove blockers before they escalate. Success is measured by customers who are fully live, fully trained, and hitting adoption milestones on time.
