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Salary: USD 110,000 - 135,000 / annual
OneImaging is transforming radiology access through a concierge model and vetted provider network across 48 states, reducing imaging costs by 60-80% while eliminating surprise bills. As Implementation Manager, you will own the end-to-end onboarding and implementation of new customers, serving as the primary point of contact throughout the customer lifecycle.
You will lead kickoff meetings, manage project planning and timelines, oversee system configuration and testing, coordinate training, and manage go-live execution. A key responsibility is managing customer-specific data feeds and integrations, ensuring accurate data exchange between systems while partnering with internal technical teams and external stakeholders. You will build trusted relationships with customer stakeholders at multiple organizational levels, proactively identify risks and blockers, and keep projects on track through effective communication.
You will drive implementation milestones, identify opportunities to optimize onboarding workflows and customer experience as the organization scales, and collaborate closely with Sales, Product, Engineering, Operations, and Support teams. The role also includes supporting cross-functional operational and strategic initiatives.
Required: 5+ years in Implementation Management, Customer Success, Project Management, Account Management, or similar client-facing roles in digital health or benefits administration environments. You need strong technical aptitude to understand and manage data feeds, integrations, and system configurations. You should be comfortable managing through ambiguity, building processes, and scaling implementation operations in a fast-growing organization. Experience managing complex vendor ecosystems within healthcare and benefit programs is essential. You must demonstrate proven ability to manage cross-functional projects, build strong customer relationships, manage multiple priorities, and deliver on time with excellent communication and a solutions-oriented mindset.
