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DoubleVerify (DV) is the leader in digital performance solutions, helping advertisers, agencies, publishers, and platforms verify quality, optimize performance, and prove business outcomes through third-party data and analytics. DV Rockerbox is seeking an Implementation Manager to support customer onboarding and technical setup.
In this role, you will configure implementations and execute technical setup tasks under the guidance of senior team members while building toward greater independence in digital measurement and attribution work. You'll support customer onboarding by implementing conversion tracking across pixels, APIs, webhooks, batch files, and e-commerce integrations while ensuring accuracy and data quality. You'll troubleshoot customer implementation issues and escalate complex technical challenges when appropriate.
You will communicate with customers throughout the onboarding process by providing timely updates, documenting meeting outcomes, and responding to inquiries. You'll maintain accurate documentation in Jira, including implementation progress, technical findings, and customer communications. Collaboration is key—you'll work with Product, Engineering, Customer Success, and senior Implementation team members to resolve customer issues and deliver successful implementations.
You'll contribute to implementation documentation, playbooks, and process improvements to help scale the team's operations, and continuously build technical expertise across the Rockerbox platform through team learning and knowledge-sharing initiatives.
You bring 2-4 years of experience in technical implementation, customer success, technical support, solutions engineering, or a similar customer-facing technical role. You have experience working with APIs, web tracking, data integrations, or marketing technology platforms. Working knowledge of SQL and Excel for troubleshooting and data validation is required; Python experience is a plus. You possess strong analytical and problem-solving skills with the ability to investigate technical issues and follow established processes. Excellent written and verbal communication skills with a customer-first mindset are essential. You're highly organized with strong attention to detail and the ability to manage multiple priorities. You're eager to learn new technologies and develop expertise in digital measurement and attribution. A bachelor's degree in a technical, analytical, or business-related field (or equivalent practical experience) is required. Working knowledge of Google Tag Manager, pixel implementation, and marketing/media optimization is a plus.
