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DailyPay is seeking an Implementation Manager to lead the deployment and technical integration of its on-demand pay SaaS platform for small to enterprise-sized customers. This role sits at the intersection of sales, product, and operations, owning the entire implementation lifecycle from discovery through go-live.
Key responsibilities include leading technical integrations with third-party vendors (payroll, HCM, time management systems), performing comprehensive discovery and building implementation documentation, conducting technical research to solve complex customer integration challenges, and managing project risks across high-stakes accounts. You will work closely with sales during pre-sales scoping, collaborate with operations and support teams on post-launch handoffs, and serve as a product specialist, feeding customer insights back to the product team.
The ideal candidate has 3–5+ years implementing SaaS solutions, with demonstrated ability to manage demanding C-suite and operational stakeholders. You should be detail-oriented, excel at written and verbal communication, and have hands-on experience with data validation, UAT, sFTP automation, and API troubleshooting. Technical proficiency in Excel, Google Suite, and familiarity with HCM/payroll systems is expected; experience with integration platforms like Dell Boomi is a plus. A bachelor's degree in business, engineering, or equivalent work experience is required. Occasional after-hours work may be needed to support customer deployments.
