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Stord is a commerce-enablement platform that powers fulfillment, warehousing, transportation, and software solutions (OMS, WMS, Pre/Post-Purchase) for leading DTC and B2B brands. The company manages over $10 billion in annual commerce and is backed by top-tier investors including Kleiner Perkins, Founders Fund, and Salesforce Ventures.
As an Implementation Engineer I, you will be the technical and operational owner for bringing warehouses and customers live on Stord's technology stack. This role is deeply embedded in warehouse operations, ensuring systems, workflows, data, and physical processes work seamlessly in live environments. You are responsible for configuring systems and ensuring operations can execute at scale on Day 1 and remain stable post-launch.
Key responsibilities include:
- Own end-to-end operational readiness for warehouse launches and transitions
- Translate real-world warehouse processes into scalable WMS and OMS configurations
- Partner with Operations to design, implement, and validate workflows: Receiving, picking, packing, shipping, replenishment, ICQA, and cycle counts
- Ensure equipment, pack stations, and physical layout readiness
- Configure and validate WMS/OMS workflows to support operational execution
- Lead inventory, SKU, and order data validation and reconciliation
- Execute UAT and live order testing with warehouse teams
- Support cutover and go-live execution, including rollback planning
- Provide hypercare support, monitoring throughput, SLAs, and system stability
- Create clear, usable SOPs for warehouse and customer experience teams
- Act as technical escalation point during live operations
You will work in fast-paced, execution-heavy environments with strong written and verbal communication skills across client-facing, operations, and technical teams. The role requires travel to various Stord fulfillment locations throughout the United States up to 50% of the time.
Required qualifications: 2+ years in WMS implementations, warehouse operations with system ownership, or fulfillment/logistics technology roles; 2+ years hands-on experience with inventory loading/reconciliation, live warehouse go-lives/cutovers, or UAT with operational users; 1+ year with D2C/B2B fulfillment workflows, inventory statuses, replenishment, ICQA, cycle counts, or end-to-end order lifecycle.
Strongly preferred: Experience supporting live warehouse launches or transitions, exposure to carrier integrations/parcel workflows, hazmat/lot control/shelf life/compliance requirements, ability to write warehouse floor SOPs, and experience with data validation, reporting, or SQL-based tooling.
