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Cascade AI is hiring an Implementation Engineer to own customer implementations end-to-end. You will be the bridge between product and customers, responsible for taking signed customers from kickoff through production launch and ongoing support.
In this build-heavy, customer-facing role, you will:
- Own the full implementation lifecycle: scoping, integration, configuration, data setup, testing, and production launch
- Work directly with customer teams to understand their systems, constraints, and business goals, then translate those into working Cascade deployments
- Write and ship production-grade code, integrations, and custom configurations required for each implementation
- Debug and resolve issues in customer environments, feeding recurring problems back to product and engineering teams
- Join late-stage sales calls to present real customer implementations to prospects, walking through what was built, outcomes achieved, and how it maps to their situation
- Build reusable tooling, templates, and playbooks to accelerate future implementations
You will be the most credible person to tell the technical story of what Cascade delivers. This is not a pre-sales support role; it's an engineer who can carry the technical narrative into the sales room and demonstrate real customer value.
Cascade is a seed-stage AI company. This role offers the opportunity to directly impact customer success and revenue — your implementations are the proof points that close the next deal.
REQUIREMENTS:
- Strong engineering fundamentals: ability to build and ship production integrations independently, not just configure a UI
- Direct customer-facing experience: comfortable running technical conversations on working calls and in front of prospects
- Comfort with ambiguity and ownership: can walk into a messy customer environment and drive to a working outcome without a fully spec'd plan
- Clear communicator who can explain technical work to non-technical stakeholders and tell a compelling story about what was delivered
- Bias for shipping and for making each subsequent implementation faster than the last
NICE TO HAVE:
- Prior experience as a Forward Deployed Engineer, implementation engineer, founding/solutions engineer, or early implementation hire at a startup
- Experience integrating with HR, benefits, payroll, or HRIS systems
- Comfort working closely with sales and being measured partly on customer outcomes and deal support
