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Motive empowers teams running physical operations with a unified platform for safety, operations, and fleet management. The company serves nearly 100,000 customers across transportation, logistics, construction, energy, field service, manufacturing, and other industries.
As an Implementation Coordinator, you will serve as the primary point of contact for new SMB customers during their onboarding phase. You'll guide customers through hardware and software setup, deliver system training, and ensure timely product adoption. Your responsibilities include monitoring customer progress, collaborating with cross-functional teams (support, engineering, sales, product) to resolve issues, handling high volumes of phone and email inquiries, and building customer loyalty through exceptional service.
This role requires a customer-oriented mindset, strong organizational skills, excellent communication abilities, and proven relationship-building capability. You'll work to deliver value in the first 90 days of the customer journey and drive early product adoption.
REQUIREMENTS:
- 2+ years of experience in a customer-facing role (sales and/or support)
- Salesforce proficiency and ability to use data to inform engagement plans
- Clear understanding of customer success metrics and business outcomes
- Effective listening and problem-solving skills
- Excellent written and verbal communication and presentation skills
- Proven ability to manage multiple responsibilities with high attention to detail and professionalism
- Strong relationship-building and account management capabilities
- Business background including project management, problem-solving, business planning, and analytical skills
- Receptive to feedback and committed to continuous improvement
- Plus: documentation, data analysis, reporting, SQL, and advanced Salesforce experience
