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Salary: USD 90,000 - 115,000 / annual
Built is an AI-powered platform transforming real estate finance and construction. The company powers 86,000+ active projects valued at over $300 billion, serving 350+ lenders, 80,000+ borrowers, and thousands of contractors.
As Implementation Consultant II, you will manage a strategic portfolio of complex client implementations with growing independence. You'll own end-to-end delivery for enterprise-scale lending clients, primarily supporting construction lending workflows such as deal and draw management. This role bridges client success and internal operations, requiring you to lead implementations for community banks and credit unions while contributing to team-wide process improvements.
Key responsibilities include:
- Leading complex implementations for enterprise lending clients, managing scope, risk, and timeline with meaningful autonomy and clear accountability
- Conducting discovery and planning sessions with senior client stakeholders, translating business goals into actionable implementation roadmaps
- Managing escalations and navigating complex organizational dynamics on the client side
- Identifying process improvements and standardization opportunities across your implementation portfolio
- Contributing to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency
- Tracking and communicating implementation metrics, insights, and lessons learned to leadership
- Informally supporting junior implementation managers and raising delivery standards across the function
- Leveraging AI tools to accelerate project planning, client communication, and risk identification
Success at six months means your portfolio delivers consistently with on-schedule projects and satisfied clients, you've navigated at least one high-complexity implementation to successful go-live, junior managers benefit from your informal guidance, you've contributed a process improvement or playbook adopted by the team, and cross-functional partners seek your input on complex client situations.
REQUIREMENTS:
- 2–4 years of experience in SaaS implementation, professional services, or enterprise project delivery (ideally in financial services, fintech, or complex B2B software)
- Proven ability to deliver complex, concurrent client implementations on time and to high standard, with measurable client outcomes
- Strong client communication and relationship management skills; ability to navigate senior stakeholders and handle difficult conversations with confidence
- Ability to quickly learn complex customer workflows and apply that knowledge in client conversations
- Track record of identifying process improvements that made implementations faster, more consistent, or more successful
- Experience with enterprise software implementation methodologies (Agile, Waterfall, or hybrid) and comfort adapting to client environment
- Comfort with project management tools, CRM systems, and analytics platforms; ability to learn new tools quickly
PLUS (preferred):
- Experience working in or closely with a community bank or credit union, ideally supporting a software or systems implementation
- Familiarity with lending operations, construction lending, draw management, or loan administration
- Experience supporting software implementations, client onboarding, customer success, professional services, or complex cross-functional projects
