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Salary: USD 90,000 - 115,000 / annual
Built Technologies is an AI-powered platform transforming real estate finance and construction. The company connects lenders (including top U.S. banks) with owners, developers, and general contractors, powering 86,000 active projects valued at over $300 billion. Built's platform addresses construction draw management, project financing, compliance workflows, and capital flow in the construction and real estate sector.
As an Implementation Consultant II, you will manage a strategic portfolio of complex client implementations with growing independence. You will own end-to-end delivery for enterprise-scale lending clients (owners, developers, and general contractors) and contribute to how the broader implementations team operates. This role requires a track record of successful go-lives, strong client relationships, and sound judgment to navigate novel challenges with minimal direction.
Key Responsibilities:
- Lead complex implementations for owner, developer, and general contractor clients, managing scope, risk, and timeline with meaningful autonomy and clear accountability for outcomes.
- Conduct discovery and planning sessions with client stakeholders, translating business goals and workflows into actionable implementation roadmaps.
- Manage escalations and navigate organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority.
- Identify process improvements and standardization opportunities across your implementation portfolio; document repeatable solutions and share with the broader team.
- Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency, reduce time-to-value, and strengthen client outcomes.
- Track and communicate implementation metrics, insights, and lessons learned to leadership; use data to surface patterns and drive improvement.
- Leverage AI tools to accelerate project planning, client communication, and risk identification across your portfolio.
Success at six months includes: delivering a consistent implementation portfolio with on-schedule projects and satisfied clients; successfully navigating at least one high-complexity or high-risk implementation to go-live; contributing at least one process improvement or documented playbook adopted by the broader team; and earning trust from cross-functional partners (Sales, Product, Engineering) who seek your input on complex client situations.
Requirements:
- 2-4 years of experience in SaaS implementation, professional services, or enterprise project delivery, ideally in construction technology, financial services, fintech, or complex B2B software environments.
- Construction industry experience is strongly preferred. You have worked for or closely with an owner, developer, general contractor, subcontractor, or construction technology company, and understand the operational realities of running projects.
- Proven ability to deliver concurrent client implementations on time and to a high standard, with examples of measurable client outcomes you drove.
- Strong client communication and relationship management skills; you navigate senior stakeholders, handle difficult conversations with confidence, and build trust through consistent follow-through.
- Track record of identifying process improvements that made implementations faster, more consistent, or more successful for clients.
- Working knowledge of construction project and financial workflows, such as project set-up, project financials, payables, lien waivers, project controls, or subcontractor/vendor coordination.
- Some experience with implementation methodologies (Agile, Waterfall, or hybrid approaches) and comfort adapting your approach to the client's environment.
- Comfort with project management tools, CRM systems, and analytics platforms; ability to learn new tools quickly and apply them effectively.
