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Fieldguide is a venture-backed SaaS platform automating audit and assurance work for cybersecurity, privacy, and financial audit practitioners. The company is backed by Goldman Sachs Growth Equity, Bessemer Venture Partners, Y Combinator, and other top-tier investors.
As an Implementation Consultant reporting to the Head of Solutions, you will be a core member of the go-to-market team, responsible for delivering best-in-class customer onboarding through Fieldguide's proprietary Accelerator program. You will work directly with new customers from sales handoff through value realization, ensuring rapid adoption and ROI.
Key responsibilities include:
- Building and maintaining trust with customers through structured engagement cadences across all implementation phases
- Creating detailed implementation plans aligned with customer goals and tracking progress through regular reviews
- Identifying and cultivating customer champions, growing their product expertise
- Serving as the primary customer advocate internally, communicating needs to Engineering, Product, Design, Customer Enablement, and Sales teams to inform product roadmap and process improvements
- Proactively identifying adoption risks and developing mitigation strategies
- Documenting customer success through case studies, use cases, and measurable outcomes
You will need 2+ years leading financial statement audits (including SOX testing and internal controls documentation) OR 3+ years in technology consulting, customer onboarding, or implementation at a top management consulting firm or high-growth startup. You are a project management expert capable of managing multiple customers and complex initiatives with minimal oversight. You have executive presence, strong communication skills across customer and internal stakeholder groups, and a bias toward ownership and action.
Fieldguide is a remote-first, values-driven company based in San Francisco. Benefits include competitive equity compensation, unlimited PTO, 401k, wellness benefits including therapy sessions, technology reimbursement, and flexible schedules.
