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Motive is a fleet operations platform that empowers teams managing physical operations with tools for safety, productivity, and profitability. The company serves nearly 100,000 customers across transportation, logistics, construction, energy, field service, manufacturing, and other industries.
As an Implementation Consultant based in Mexico City, you will own end-to-end onboarding for lower-segment and mid-market accounts, ensuring rapid, repeatable deployments that drive time-to-value and product adoption. You'll support a portfolio of SMB and mid-market customers, delivering standardized implementation plans, training, and configuration guidance primarily through remote delivery.
Key responsibilities include:
- Manage the complete onboarding journey: discovery, configuration, training, and go-live confirmation
- Deliver Spanish-language enablement through live sessions and recorded modules covering product setup, workflows, and troubleshooting
- Configure standard integrations and features (user roles, device provisioning, alerting, reporting templates) using repeatable playbooks
- Proactively manage timelines, risks, and dependencies; escalate blockers and drive resolution
- Track and report implementation KPIs (milestone completion, activation, user engagement) and document project artifacts
- Run multi-customer cohorts to increase throughput while maintaining quality and satisfaction
- Collaborate with Sales and Customer Success to align scope, set expectations, and ensure smooth post-launch transitions
- Capture customer feedback to inform product improvements and refine implementation processes
Success is measured by on-time go-lives, activation and adoption KPIs, implementation CSAT, and handoff quality to post-implementation teams.
You should have 2–4+ years in implementation, onboarding, or customer-facing delivery roles, preferably with SMB or high-volume segments. Strong project management skills, technical aptitude for configuration and troubleshooting, and a customer-centric mindset are essential. You must be fluent in Spanish and English, data-driven, organized, and comfortable thriving in fast-paced environments with context-switching across multiple accounts.
