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Modulr is a payments automation platform processing over 200 million transactions and £180 billion annually for more than 6,000 businesses. The company streamlines money movement with accuracy, control, and reliability across payroll, supplier payments, spend management, and payment collection workflows.
As an Implementation Analyst, you will own the technical onboarding process for new customers, transforming complex integration requirements into smooth go-live experiences. You'll provide hands-on, second-line support to customers when critical issues arise, ensuring their success with the platform. Your work will span multiple products and integrations with major partners including Visa and Thredd.
Key responsibilities include:
- Leading customer onboarding from initial setup through production deployment
- Providing technical support and troubleshooting for customer implementations
- Collaborating with product, engineering, and customer success teams
- Working with payment integrations and partner ecosystems
- Documenting processes and creating customer-facing implementation guides
- Identifying and escalating technical blockers to engineering teams
You'll be based in Edinburgh with a hybrid arrangement requiring 4 days per week in office. This role is ideal for someone who enjoys solving complex technical problems, thrives in customer-facing environments, and wants to see the direct impact of their work on business outcomes.
