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Vitable Health is building a health benefits platform designed to make quality healthcare accessible to the 85+ million uninsured and underinsured Americans. As an HRA Operations Associate, you'll be the frontline support for members navigating healthcare enrollment and coverage questions.
Your day-to-day responsibilities include providing seamless customer support via phone and email, submitting carrier applications and owning them through approval, helping customers understand their coverage and navigate the healthcare system, resolving issues when transactions don't go as planned, and comprehensively documenting all interactions in Zendesk. You'll answer qualifying and benefit-specific questions, guide members through Healthcare.gov and state-based exchanges, and ensure every customer feels informed, supported, and cared for.
This role requires a licensed insurance agent with hands-on experience using Healthcare.gov and/or state-based exchanges like Covered California. You'll need strong verbal and written communication skills, patience under pressure, and genuine empathy for the people you're helping. The ideal candidate is mission-driven, detail-oriented, and comfortable working independently while collaborating with a small, fast-moving team.
Highly preferred qualifications include experience with Intercom, 5+ state licenses, and fluency in multiple languages. Vitable offers competitive benefits including 100% Silver Plan medical coverage, dental and vision, 401(k), unlimited PTO, MacBook and home office setup stipend, and equity. The company is remote-first and values people who are energized by building something meaningful, can navigate ambiguity, and genuinely care about making healthcare more accessible.
