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HoneyBook is an AI-powered business management platform for service-based entrepreneurs, founded in 2013 and headquartered in San Francisco with offices in Tel Aviv. The company has processed over $12 billion in transactions and powered 25+ million client relationships.
As HR Operations Manager, you will own the end-to-end People Operations experience for the company. You'll be the subject matter expert across HR areas, identifying friction points in systems and programs, and deciding what to build, fix, or retire based on employee feedback and data patterns.
Key responsibilities include:
**People Operations Experience**: Manage the complete HR program and systems experience for employees and the People team. Provide expert guidance on benefits, perks, policies, payroll deductions, and leaves of absence. Audit and redesign processes to ensure consistency and high standards, documenting clear SOPs.
**Systems & AI Integration**: Own core HR systems (Bob, Ashby, Awardco, Paylocity) as an integrated whole. Work cross-functionally with Finance, IT, and other teams to evaluate and implement new tools. Create AI agents, Claude skills, and automations to eliminate manual work and generate business insights from people data. Audit data regularly for external reporting accuracy.
**HR Centers of Excellence**: Design and manage benefits programs including compliance with state, city, and federal requirements. Manage multi-state unemployment accounts and leave of absence programs. Run perks and auxiliary benefits programs. Provide deep payroll-law expertise across states and guide Accounting on compliance. Manage US immigration processes. Stay current on HR trends, best practices, and legal changes.
**People Initiatives & Lifecycle Support**: Provide operational support for company-wide programs including feedback cycles, compensation reviews, engagement surveys, and recognition programs. Manage operational and compliance aspects of employee lifecycle changes. Partner closely with Finance, Accounting, and IT.
The role is hybrid, 40 hours per week with 3 days/week required in-office in San Francisco.
**Requirements**:
- 7+ years of HR operations or People operations experience with hands-on depth in benefits, leave, payroll compliance, and HR systems
- Deep, practical knowledge of multi-state employment requirements with strong command of California law
- Broad HR expertise across benefits, unemployment, leave, payroll, and immigration; recognized as a go-to expert
- Experience building automation or AI-enabled workflows using agents, no-code/low-code tools, or integrations
- Track record of improving HR systems and data with high accuracy standards
- Ability to plan and deliver multi-quarter projects from goals and direction
- Clear, confident communication skills; ability to simplify complex HR topics and influence leaders
- Sound judgment and discretion with sensitive employee matters; credibility with Finance, Accounting, IT, and Legal partners
**Bonus qualifications**:
- Experience with Bob, Ashby, Awardco, or Paylocity
- M&A integration, contractor classification, or global remote workforce experience
- Background in high-growth technology companies
- HR certifications (SHRM-CP/SCP, PHR/SPHR, CEBS, or similar)
