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Luminai is an AI-powered healthcare operations platform that automates mission-critical workflows across health systems. The company has raised $60M in Series B funding led by Peak XV Partners, with backing from prominent investors including Kevin Weil (OpenAI CPO), Arash Ferdowsi (Dropbox co-founder), and CEOs from Flexport, Notion, Front, Ramp, and Twitch.
As a Health System Workflow Expert, you will serve as a bridge between Luminai's engineering team and real-world healthcare operations. Your primary responsibility is to help the AI system understand and accurately replicate how work actually gets done inside health systems, with a focus on Epic Systems workflows at enterprise customers including major systems like Cleveland Clinic.
Key responsibilities include:
- Writing realistic, detailed workflow scenarios based on actual health system operations
- Defining what correct and complete work looks like for operational tasks such as scheduling, registration, referrals, prior authorization, and revenue cycle management
- Reviewing how Luminai's AI handles these workflows and identifying gaps in performance
- Flagging edge cases, exceptions, and system-specific variations that impact outcomes
- Partnering with forward-deployed engineers to answer workflow questions and validate assumptions
- Providing structured written feedback on a consistent weekly basis
You will work independently with meticulous attention to detail, translating complex healthcare processes into clear, step-by-step documentation that trains and improves the AI system. This role requires deep practical knowledge of how health systems operate and the ability to communicate that knowledge with precision.
REQUIREMENTS:
- 3+ years of hands-on experience in one of the following:
* Epic Systems in a customer-facing role (implementation, application analyst, technical services, or training)
* A US health system in roles such as Epic analyst, clinical informatics, patient access, scheduling, revenue cycle, or patient flow
* Healthcare consulting or clinical informatics (Epic/health IT consulting, or nursing/clinical background with informatics experience)
- Detailed working knowledge of at least one operational or clinical workflow in Epic
- Excellent written communication skills; ability to break complex processes into clear, step-by-step detail
- Meticulous attention to detail and comfort working independently
- Availability for [X] hours per week (specific hours not stated in posting)
NICE TO HAVE:
- Epic certification or credentialing in one or more modules (e.g., Cadence, Prelude, Grand Central, Resolute, Referrals, ClinDoc)
- Experience with an Epic go-live, conversion, or optimization project
- Experience across multiple health systems or departments
