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Salary: USD 220,000 - 280,000 / annual
Decagon is a conversational AI platform enabling enterprises like Avis, Block, Chime, and Oura Health to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. The company is backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
As Head of Workplace Services, you will lead Decagon's global workplace strategy and operations, overseeing the physical environments that support the company's rapid growth. This is a dual strategy-and-execution role requiring equal parts vision-setting and hands-on leadership.
Key responsibilities include: leading and growing the Workplace team with scalable processes for global office operations; driving real estate strategy through lease negotiations, vendor management, and overseeing build-outs and office openings across San Francisco, New York, and Europe; managing workplace budgets and optimizing spend across real estate, operations, and vendors; ensuring operational excellence in offices with high standards for safety, compliance, and employee experience; partnering with People, Finance, IT, and executive leadership on growth planning and space design; and building programs and policies that create consistent, high-quality workplace experiences across all locations.
You will report to senior leadership and work cross-functionally to deliver world-class spaces that enable collaboration, drive productivity, and embody Decagon's culture of excellence. The role requires comfort moving fluidly between strategic planning and tactical execution, with experience managing multi-site expansions and global operations across US and European geographies.
Decagon is an in-office company driven by shared commitment to excellence and velocity, with values centered on execution, customer focus, winning mindset, and polymath thinking.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
