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Airwallex is a unified payments and financial platform serving over 250,000 global businesses including Brex, Navan, and Qantas. The company operates across 27 offices with 2,300+ employees and is valued at $11 billion, backed by leading investors including Sequoia, Visa, and Mastercard.
As Head of Risk Operations, you will lead a global, first-line-of-defense team responsible for Acquiring, Issuing, and Credit Risk domains. This role owns the vision, strategy, and execution for Risk Operations across new client onboarding, periodic review, and in-life behavior monitoring. You will build and develop a globally distributed team, define procedures, and deliver operational excellence while maintaining high standards for integrity and documentation.
Key responsibilities include: owning the location and resourcing strategy to ensure 24/7 coverage with quality customer experience and cost efficiency; creating a repeatable, scalable operating rhythm with clear OKRs; taking a data-driven approach to performance management; balancing risk, customer experience, and commercial impact; driving continuous improvement in procedures, playbooks, and control frameworks in alignment with financial crime and fraud policies; and leading AI transformation of the Risk Operations team.
You will operate at the intersection of Operations, Product, and Risk, driving cross-functional outcomes and working closely with 2LOD and Commercial teams. The role requires proven senior leadership experience in large-scale, multi-jurisdiction operations within regulated financial services or fintech. You should have a track record of scaling Risk Operations across multiple geographies, background in Fraud Ops and ATO risk control, strong commercial and analytical judgment, and demonstrated delivery of automation and AI-led transformation. Experience with cross-border payments, multi-entity environments, technical API-first products, and IPO readiness is preferred.
