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Seso is modernizing the back-office for American agriculture through a comprehensive HR and payroll platform. The company has raised over $60M from top-tier investors (Index, Founders Fund, Bond) and is recognized as a Forbes Rising Star and part of Andreessen Horowitz's American Dynamism 50.
As Head of Payroll Operations, you will lead Seso's payroll operations team and be responsible for successful customer onboardings, payroll accuracy, efficiency, and satisfaction. You'll build and manage a team including Payroll Implementation Managers, Payroll Clerks, and Payroll Support staff, all reporting directly to you.
Key responsibilities include:
- Refining payroll implementation processes and iterating to ensure compliance and customer satisfaction
- Scaling payroll processes to meet efficiency metrics without sacrificing compliance or customer experience
- Diagnosing payroll errors, driving immediate solutions for customers, and owning long-term preventive improvements
- Owning delivery of accurate, compliant, on-time payroll runs for all Seso customers
- Providing payroll and tax guidance in customer-facing contexts during onboarding and sales
- Partnering with the Product team to ensure compliant software development and continuous customer experience improvement
- Hiring, training, and managing the payroll operations team
- Taking ultimate responsibility for accuracy and compliance across all payroll customers
- Traveling approximately 25% of the time
You'll need 5+ years of payroll operations experience with a strong focus on process creation and scaling. Proven experience building and managing high-performing teams is essential. You should have deep understanding of payroll and compliance processes, strong problem-solving abilities, best-in-class attention to detail, and experience working with payroll providers. Ability to thrive in a fast-paced startup environment and interface effectively with end customers is critical.
