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InnovaMat is an educational organization specializing in mathematics teaching, serving over 720,000 students across 9 countries. Founded in Barcelona in 2017, the company provides schools with a comprehensive, evidence-based mathematics program spanning Early Childhood Education through Secondary School, developed with leading experts in mathematics didactics, cognition, and neuroscience.
You will be based in Mexico City, reporting directly to the Global Head of Operations in Barcelona. This is a newly created leadership role to oversee the growing operations hub serving Latin America and the United States. Over recent years, InnovaMat has placed individual operations specialists in Mexico (support, logistics, post-sale operations, legal), and these now form a multidisciplinary team requiring unified leadership.
You will lead a team of approximately 5-6 functional areas: Customer Support (technical and logistics incident resolution), Logistics (last-mile delivery across the region), Operations Engineering (systems and processes for orders, invoicing, deliveries, licenses, and access), Legal, and Finance Operations. Each function maintains dotted-line connections to global discipline leads in Barcelona while working daily with country managers and regional leadership.
Your core responsibilities are threefold: (1) Lead the local team in person, providing context, direction, career development, and day-to-day unblocking that remote leadership cannot deliver; (2) Serve as the operational reference point for regional leadership and country managers, translating business needs into executable operations plans and ensuring headquarters prepares accordingly (e.g., coordinating product pilots, material production, shipping, customs clearance, and license provisioning); (3) Challenge global processes and systems from Barcelona by providing local context, identifying where standard processes break down in your markets, and pushing for necessary changes.
You will travel regularly to Barcelona to maintain alignment with global teams and across the Americas as work requires. Relocation to Mexico City is mandatory; the company will support your move.
InnovaMat operates with high standards, ambitious goals, and a culture emphasizing ownership, speed, learning, humility, and collaboration. You'll have real responsibility and impact from day one.
REQUIREMENTS:
- Solid experience running operations in a fast-growing, high-standards environment (operations, supply chain, business operations, regional operations, strategy and operations, or strong consulting background followed by real operating roles)
- Proven experience leading a team, including difficult people-management situations
- Comfort moving between board-level conversations and operational details (e.g., delivery exceptions) in the same day
- Strong stakeholder management across cultures, seniority levels, and time zones
- Structured, systems-minded thinking: pattern recognition, clear solution specification, avoiding brute-force approaches
- High ownership and resilience; comfort with being thrown into deep-end scenarios
- Fluent Spanish and English (both required daily)
- Willingness to travel across the region, including to the US
- Comfort using AI tools to increase personal and team productivity
NICE TO HAVE:
- Exposure to supply chain or physical distribution
- Familiarity with CRM and operational tooling (Salesforce and similar)
- Experience in EdTech or businesses serving institutional customers
