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Airwallex is a unified payments and financial platform serving over 250,000 global businesses including Brex, Rippling, Navan, and Qantas. The company operates across 27 offices with 2,300+ employees and is valued at $11 billion, backed by leading investors including Sequoia, Visa, and Mastercard.
As Head of Onboarding & FinCrime Operations, you will lead a global team responsible for KYC operations, name screening, and transaction monitoring across Airwallex's markets. This first-line-of-defence team is the largest part of the Operations division and partners closely with Financial Crime Compliance, Risk Product, and Commercial leaders.
Key responsibilities include:
- Owning the vision, strategy, and execution for Onboarding and FinCrime Operations globally
- Building and leading a high-performing, geographically distributed team while managing capacity for business growth
- Developing location and resourcing strategy to ensure 24/7 coverage, quality customer experience, and cost efficiency
- Creating scalable operating rhythms with clear OKRs and data-driven performance management
- Balancing risk, customer experience, and commercial impact with timely, high-quality decision-making
- Driving continuous improvement in procedures, playbooks, and control frameworks aligned with financial crime and fraud policies
- Leading AI transformation of the Onboarding and FinCrime Operations teams
You bring proven senior leadership experience in large-scale, multi-jurisdiction operations within regulated financial services or fintech. You have deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring, and investigations processes. You've successfully scaled FinCrime and Onboarding Operations across multiple product lines and geographies, with demonstrated delivery of automation and AI-led transformation. You combine strong commercial and analytical judgment with experience operating at the Operations–Product–Risk intersection, driving cross-functional outcomes without full reporting authority. Experience managing outsourced, BPO, and offshore capacity at scale is essential.
Preferred qualifications include cross-border payments expertise, comfort with technical API-first products, evidence of driving tooling and rule evolution with Risk and Data teams, and relevant professional certifications (CAMS, ICA, ACAMs).
