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Checkout.com is a global fintech platform powering over 10 billion transactions yearly for companies like eBay, Spotify, Klarna, and Uber. As Head of NORAM Technical Account Management, you will lead and rapidly scale the regional TAM team, reporting directly to the Head of NORAM Solutions Engineering.
You will be the strategic and operational cornerstone of the TAM organization across North America, with responsibility for team recruitment, expansion, and capability building to support a growing merchant base. Your role bridges technical excellence and commercial success, translating company OKRs into tactical execution while ensuring the largest merchants thrive.
Key responsibilities include leading and coaching high-performing TAMs, managing team compensation and career development, synthesizing company goals into clear guidance and actionable metrics, and traveling across NORAM and London offices to align global strategies. You will act as the technical equivalent and close partner to commercial Account Management leadership, driving unified strategies for merchant success and participating in Quarterly Business Reviews to present technical performance as a compelling commercial story.
You will own escalation points for complex merchant issues and API integrations, champion AI-driven operational efficiency using tools like Gemini and Claude, and continuously identify process improvements. Success is measured on merchant eNPS and retention, Net Revenue Retention and growth, value-added services adoption, efficiency improvements (ticket resolution times, process automation, AI adoption), and company OKR execution.
Required qualifications include deep, demonstrable payments industry experience, proven leadership or exceptional IC experience in client-facing TAM, Solutions Engineering, or Solutions Consulting roles, technical background with hands-on RESTful API expertise, forward-thinking AI mindset, commercial sensibility, and location flexibility (Atlanta, NYC, or SF with 3 days/week office presence and domestic/international travel).
