SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 150,000 - 212,000 / annual
Braze, a leading customer engagement platform, is seeking a Head of Legal Operations to lead the legal operations function at a scaling technology company. You will report to the SVP, Legal, Privacy & Ops and serve as a strategic partner to the General Counsel and legal leadership.
In this builder's role, you will own the strategy, roadmap, technology architecture, and data infrastructure for how the global legal department operates. You will be responsible for defining how work enters the department, where time and money are allocated, which systems are deployed, and how AI and automation are applied to legal workflows. The legal team currently operates on an established stack (Salesforce, Ironclad, Jira and JSM, OneTrust) with a funded appetite to expand: structured contract and spend data, deeper automation, and AI in production. Some foundation is solid; some requires rebuilding. You will be accountable for build/buy/negotiate/retire decisions and their outcomes.
You will present spend and resourcing trends to the General Counsel and specify integrations with systems administrators. You will build and lead a small team, starting by recruiting and developing a Legal Operations Analyst. The role works across legal and business teams in offices globally.
Key responsibilities include: owning the legal operations strategy, multi-year roadmap and OKRs; building the department's view of time and money allocation by functional area and matter type; recruiting and managing a Legal Operations Analyst; owning the legal technology stack architecture (Salesforce, Jira, Ironclad, OneTrust, e-signature, content management, sales enablement, procurement); managing the integration layer between contract management, CRM, screening, e-signature and finance systems; turning the contract population into structured, queryable data and building reporting layers; owning legal technology vendor selection, evaluation, commercial negotiation, renewals and performance; defining and executing the department's AI roadmap (contract review/drafting support, data extraction, knowledge management, intake deflection, governance); owning legal intake as a product (triage, routing, service commitments, performance measurement); running the operational backbone of compliance obligations (third-party due diligence, sanctions screening, data retention, records management); and acting as legal's operational counterpart to IT, Business Systems, Finance and Procurement.
Requirements: Substantial legal operations leadership experience at a scaling technology company, including ownership of a legal operations function or major program within one. Demonstrated people leadership: hiring, managing and developing team members, and building an operating model that delegates effectively. Deep, hands-on technical expertise across legal and go-to-market systems—ideally Salesforce, Jira, Ironclad and OneTrust, or close equivalents—including workflow design, automation and integration architecture; you should be able to specify and challenge technical work, not only commission it. Track record of legal technology vendor selection and commercial negotiation, with accountability for budget, renewals and vendor performance. Proven ability to define a roadmap and deliver change across a global, cross-functional organization, including system migrations and implementations. Experience defining, instrumenting and reporting operational metrics and service commitments for a legal or comparable function. Strong analytical skills, with hands-on experience building dashboards and reporting in BI tools (e.g., Tableau, Looker or Salesforce reporting). Excellent communication and stakeholder management skills, with credibility at General Counsel level and with engineering and IT counterparts alike. Strong judgment on data integrity, confidentiality and the handling of sensitive information. A law degree is not required. A working understanding of commercial contracting is essential.
Preferred qualifications: Experience in the SaaS industry, including familiarity with SaaS commercial contracts. Understanding of data protection and privacy concepts. Experience deploying AI in a legal function in production, beyond pilots, including governance and adoption. Experience owning a legal service desk or ticketing-based intake function at scale. Experience operating across multiple jurisdictions and languages, including multi-language legal document workflows. Experience growing a legal operations team from one person to several.
